Operational problems translated into working systems.

The Usual Suspects Garage

Built the first phase of a broader operating system for customer accounts, commerce, fulfillment, and product development.

• Product variants, inventory, payments, refunds, and order history
• Threaded customer communication tied to each account
• Internal workspace for development of the company's digital instrument cluster

Operational objective: Manage restoration services, commerce, customer communication, and a hardware-product launch through connected systems.

Marie's Caribbean Bakery

Replaced a fully manual ordering process with one workflow for web, phone, and walk-in orders.

• Capacity rules, cutoff dates, and pickup windows enforced automatically
• One queue from initial request through fulfillment
• Central dashboard for order status and production planning

Operational objective: Accept more direct orders without relying on third-party marketplaces or managing requests across messages, calls, and handwritten notes.

JT Landscaping

Connected lead capture, customer requests, project photos, and follow-up into one shared system.

• Every inquiry enters a structured owner queue
• Status, notes, and follow-up history remain attached to each lead
• Customers can request services and upload project photos through the portal

Operational objective: Convert calls, messages, and website inquiries into a controlled sales pipeline where every opportunity has a visible next action.

iepOS

Maintains current student learning plans, coordinates team input, tracks progress, and drafts required documentation from structured student information.

Operational objective: Replace static and fragmented planning documents with continuously maintained student plans that support educators, administrators, and families.

ZLDA Health

A back-office system for physician organizations managing credentialing, licensure, workforce administration, scheduling, and census tracking alongside the EHR.

Operational objective: Replace disconnected spreadsheets and department-specific trackers with one governed administrative system.

ZLDA Coverage Model

A live staffing and financial-planning model that allows leadership to adjust coverage assumptions and immediately see the operational and financial effects.

Operational objective: Keep staffing, coverage, and payment assumptions current without repeatedly rebuilding complex spreadsheets.

OpsAdvisor

A guided system that examines how an organization operates, identifies recurring friction, and translates findings into a prioritized improvement plan.

Operational objective: Convert loosely understood operational problems into structured findings, dependencies, and next actions.

ZLDA Assistant

An internal system that reviews email, calendars, and task information and produces a consolidated brief covering changes, pending decisions, follow-ups, and priorities.

Operational objective: Give leaders one structured view of what changed, what is waiting, and what requires action.

The workflow can be adapted to an organization's communication systems, approval processes, reporting cadence, and executive priorities.

ZLDA CRM

A connected system for managing inquiries, opportunities, proposals, follow-ups, owners, and next actions. Website submissions become tracked opportunities as soon as they arrive.

Operational objective: Ensure every inquiry and follow-up has an owner, status, history, and defined next action.

The system can be tailored to another organization's sales process, service lines, roles, approval rules, and reporting requirements.